Customer Experience Specialist copy

Job description

The Voltaire Group, with origins in France, was founded in 2010 and has become the world’s second largest premium sport saddle maker in less than 10 years thanks to a bold innovation strategy. With its 7 brands: Voltaire Design, Forestier Sellier, Equisense, Rebelle Sellier, Pegase Saddlery, and SCB, the Voltaire Group formed a unique knowhow with 200 employees worldwide and has 85% annual export turnover. The Voltaire Group is resolutely modern and has placed its social and environmental accountability at the heart of its corporate mission which aims to «enable everyone to express their potential».

For our head office based in Bidart, ideally located between the ocean and the bottom of the Pyrenees, we are looking to strengthen our Customer Service team with a bilingual German French Customer Experience Specialist for European customers. 

Your missions:
Provide telephone reception for customers and their support
Ensure the processing and validation of orders
Ensure the production of saddles in collaboration with the production department
Ensure the recording of payments
Ensure customer calls in relation to delivery and payment, in the same way ensure customer reminders for late and unpaid payments
Provide general assistance from saddle experts
Manage customer complaints
Ensure the administrative management of competitions

Job requirements

  • You demonstrate excellent interpersonal skills and have customer satisfaction as your focus.
  • Confortable with computers 
  • You can justify previous professional experience in customer service or sales assistantship (+2 years).
  • A good knowledge of the equestrian environment is appreciated.
  • Well beyond the required skills, you have the will to invest yourself, to flourish and to develop within a dynamic and growing group.